Your Privacy Matters at 299 Bat

01 Who We Are

299 Bat operates the online betting and casino platform available at 299-bat.vip and through the 299 Bat Android application. For the purposes of this Privacy Policy, "299 Bat", "we", "us" and "our" refer to the operator of this platform.

We are the data controller responsible for the personal information you provide when using 299 Bat. If you have any questions about how your data is handled, you can reach us directly at [email protected] and we will respond within 24 hours.

299 Bat is committed to handling your personal data in a responsible, transparent and secure manner. This policy applies to all users of the platform, including registered account holders, visitors to the website and users of the 299 Bat mobile application.

02 Data We Collect

299 Bat collects personal data in two ways — information you provide directly and information collected automatically when you use the platform. Here is a clear breakdown of what we collect and why:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs or biometric data unless specifically required for identity verification purposes and only with your explicit consent.

03 How We Use Your Data

Every piece of data 299 Bat collects has a specific purpose. We do not collect data speculatively or hold onto it beyond what is needed. Here is how your information is used:

• Account management: To create, maintain and secure your 299 Bat account, including verifying your identity and age.
• Payment processing: To process deposits and withdrawals via bKash, Nagad and Rocket, and to maintain accurate transaction records.
• Platform operation: To deliver the games, sports betting markets and features you use on 299 Bat.
• Fraud prevention: To detect and prevent fraudulent activity, money laundering, multi-accounting and other prohibited behaviour.
• Customer support: To respond to your queries, resolve disputes and improve our support service.
• Legal compliance: To meet our obligations under applicable laws and regulations, including anti-money laundering requirements.
• Platform improvement: To analyse usage patterns and improve the design, performance and content of the 299 Bat platform.
• Responsible gaming: To monitor betting patterns and identify players who may need support under our Responsible Gaming programme.

We will only use your data for the purposes listed above. If we ever want to use your data for a new purpose that is not covered by this policy, we will notify you and obtain your consent before doing so.

04 Legal Basis for Processing

299 Bat processes your personal data on the following legal grounds:

• Contract performance: Processing your data is necessary to provide the services you signed up for, including account management and payment processing.
• Legal obligation: We are required by law to collect and retain certain data, including identity verification records and transaction histories, for anti-money laundering and regulatory compliance purposes.
• Legitimate interests: We process some data to protect the security of the platform, prevent fraud and improve our services. We always balance this against your privacy rights.
• Consent: Where we rely on your consent — for example, for optional marketing communications — you can withdraw that consent at any time by contacting support or updating your account preferences.

05 Sharing Your Data

299 Bat does not sell, rent or trade your personal data to third parties. We share your data only in the following limited circumstances:

• Payment providers: We share necessary financial data with bKash, Nagad and Rocket to process your deposits and withdrawals. These providers have their own privacy policies and security standards.
• Game providers: Some game data is processed by third-party game studios whose titles appear on the 299 Bat platform. This is limited to the data needed to run the game and record results.
• Identity verification services: If we need to verify your identity, we may use a third-party KYC provider. Your documents are processed securely and not retained beyond the verification process.
• Legal authorities: We will disclose your data to law enforcement, regulatory bodies or courts if we are legally required to do so or if we believe disclosure is necessary to prevent fraud or protect the safety of users.
• Business transfers: In the event of a merger, acquisition or sale of assets, your data may be transferred to the new operator. We will notify you before this happens and your rights under this policy will continue to apply.

06 Data Retention

299 Bat retains your personal data only for as long as it is needed for the purposes described in this policy, or as required by law. Here is a general guide to how long we keep different types of data:

• Account data: Retained for the duration of your account and for up to 5 years after account closure, as required for legal and regulatory compliance.
• Transaction records: Retained for a minimum of 5 years from the date of the transaction in line with anti-money laundering regulations.
• Identity verification documents: Retained for the period required by applicable law, typically 5 years after the end of the business relationship.
• Support communications: Retained for up to 2 years after the conversation is closed, unless the matter relates to an ongoing dispute or legal proceeding.
• Technical and usage data: Typically retained for 12 months and then anonymised or deleted.

When data is no longer needed, it is securely deleted or anonymised so it can no longer be linked back to you. If you request deletion of your account, we will action this promptly while retaining only the data we are legally required to keep.

07 How We Protect Your Data

Security is not an afterthought at 299 Bat — it is built into how the platform operates. We use a combination of technical and organisational measures to protect your personal data from unauthorised access, loss, alteration or disclosure.

• All data in transit is encrypted using TLS (Transport Layer Security) encryption.
• Passwords are stored using strong one-way hashing algorithms — we cannot see your password and will never ask for it.
• Access to personal data within our organisation is restricted on a need-to-know basis.
• Our systems are monitored continuously for suspicious activity and potential security threats.
• We conduct regular security reviews and apply patches and updates promptly.
• Payment data is handled in compliance with the security standards of our payment partners.

Despite these measures, no system is completely immune to risk. If you suspect your account has been compromised, contact us immediately at [email protected]. In the event of a data breach that affects your rights, we will notify you as required by applicable law.

08 Cookies and Tracking

299 Bat uses cookies — small text files stored on your device — to make the platform work properly and to understand how it is being used. We use the following types of cookies:

• Essential cookies: Required for the platform to function. These keep you logged in, maintain your session and enable core features. You cannot opt out of these without stopping use of the platform.
• Preference cookies: Remember your settings and preferences, such as your preferred language or display options, so you don't have to set them every time.
• Analytics cookies: Help us understand how players use the platform — which pages are visited most, where users drop off and how performance can be improved. This data is aggregated and anonymised.
• Security cookies: Used to detect and prevent fraudulent activity, including identifying unusual login patterns or suspicious device behaviour.

We do not use advertising cookies or cross-site tracking cookies. You can manage cookie preferences through your browser settings. Note that disabling essential cookies may affect the functionality of the 299 Bat platform.

09 Your Privacy Rights

You have meaningful rights over your personal data. 299 Bat respects these rights and will respond to any request within a reasonable timeframe, typically within 30 days. Here is what you can ask for:

To exercise any of these rights, contact us at [email protected] with the subject line "Privacy Request". We may need to verify your identity before processing the request. There is no charge for making a request.

10 Minors and Under-18 Protection

299 Bat is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register an account or use the platform in any way.

If we discover that we have inadvertently collected personal data from a minor, we will delete that data immediately and close the associated account. If you believe a minor has registered on 299 Bat, please contact us at [email protected] so we can investigate and take action promptly.

11 Changes to This Privacy Policy

299 Bat may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. When we make changes, the updated policy will be published on this page with a revised "Last updated" date at the top.

For significant changes — such as new types of data being collected or new ways your data is being used — we will notify registered players via email or an in-platform notification before the changes take effect. This gives you the opportunity to review the changes and, if you do not agree, to close your account before they apply.

We recommend bookmarking this page and checking it periodically. Your continued use of 299 Bat after a policy update is posted constitutes your acceptance of the revised terms.

12 Contact Us About Privacy

If you have any questions, concerns or requests relating to this Privacy Policy or the way 299 Bat handles your personal data, please get in touch. We take privacy seriously and will respond to all enquiries promptly.

• Email: [email protected]
• Subject line for privacy requests: "Privacy Request"
• Live Chat: Available through your account dashboard after login.
• Response time: We aim to respond to all privacy-related enquiries within 24 hours and to complete data requests within 30 days.

For general questions about the platform, visit our FAQ page where many common questions are already answered.